Shipping policy

Carrier

  • Most orders ship via FedEx Ground

Charges

  • Many items ship free. For customers in the contiguous United States (AKA "lower 48" and D.C.): All orders of $25 or more ship free. Orders under $25 ship for the flat rate of $6.95. For customers in other U.S. locations, available FedEx and UPS shipping options will be presented during checkout. If there is a shipping cost, it will be displayed during the checkout process before final order submission.

Damages

  • Upon discovery of any concealed damages, notify carrier immediately to request an inspection. If carrier refuses to conduct an inspection, advise QEP Customer Service of the date the carrier was notified with documentation to properly support your claim.

Contingencies

QEP assumes no liability for failure or refusal to accept any order, or for failure to fill any accepted order, when such failure is due to causes or contingencies beyond QEP's reasonable control, including but not limited to: acts of nature, compliance with any law, order, rule of regulation of any governmental or other authority, delay in transportation, labor disputes, strikes, failure of equipment or systems, or shortages of any labor or materials or services. QEP is not liable for any loss of profit or property, or for any direct, indirect, special, incidental consequential or other damages caused by any delay or failure to deliver. Prices are subject to change without notice. QEP reserves the right to change product specifications.